Shipping policy

Thank you for shopping with SHARABUYS! We are proud to bring authentic, handmade, and culturally rich products directly from Nepal to your doorstep.

Please read our Shipping Policy carefully to understand our processing times, shipping rates, customs fees, and delivery expectations.

1. Order Processing Times

  • Handmade & Ready-to-Ship Items: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Made-to-Order / Custom Items: Custom items (such as personalized craftwork or custom apparel) may require 5 business days to prepare before dispatch.

  • You will receive a notification with a tracking number once your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer both domestic and international shipping options to get your Nepali products to you safely. Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipping ([Your Country, e.g., United States])

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3–7 business days $7 (or Free on orders over$99)
Expedited Shipping 2–3 business days $15

International Shipping

We ship worldwide to help share Nepal’s heritage across the globe!

Destination Shipping Method Estimated Delivery Time Cost
Canada / UK / Europe Standard International 7–14 business days Calculated at checkout
Rest of the World Standard International 10–21 business days Calculated at checkout

(Note: Delivery delays can occasionally occur due to customs inspections or weather conditions.)

3. Customs, Duties, and Taxes

  • International Orders: SHARABUYS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

  • Please check with your local customs office for specific details on import policies for international goods.

4. Direct Shipments from Nepal (If applicable)

  • If some or all of your items are shipped directly from artisans/warehouses in Nepal:

    • Items originating directly from Nepal are shipped via trusted international couriers (such as DHL, FedEx, Aramex, or Nepal Post).

    • Direct international shipments usually take 7 to 12 business days after dispatch.

5. Order Tracking

Once your package has shipped, you will receive an automated email containing your tracking link. Please allow 24–48 hours for the tracking information to update in the carrier’s system.

You can also track your package directly through tracking number.

6. Incorrect Shipping Addresses & Undeliverable Packages

  • Please double-check your shipping address prior to completing your purchase. We are not responsible for orders shipped to an incorrect address provided by the buyer.

  • If a package is returned to us as undeliverable due to an incorrect address or unpaid customs fees, we will contact you to arrange reshipment. Reshipping fees will apply.

7. Damaged, Lost, or Missing Packages

Many of our products (such as ceramics, singing bowls, or delicate felt crafts) are carefully wrapped to ensure safe transit.

  • Damaged Items: If your package arrives damaged, please contact us immediately at support@sharabuys.shop with photos of the damaged item and original packaging. We will assist you in issuing a replacement or refund.

  • Lost Packages: If your tracking status shows "Delivered" but you have not received your package, please check around your residence, speak with neighbors, or contact the shipping carrier. If it remains missing, reach out to us and we will open an investigation.

8. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us:

  • Email: support@sharabuys.shop

  • Business Hours: Monday – Friday, 9:00 AM – 5:00 PM [EST]